Order Details

To create or update orders in Bringg, it's important to understand the different parameters that you can use in your payloads. Not all parameters are relevant for each order, so be sure to only include those that are relevant for your use organization. For example, if you wish to assign an order to your own fleet or for an order to be assigned once it is already in Bringg, do not include fleet_id in your payload.

Below is a list of all available parameters. If there are parameters that you want to include but are not listed here, you can create custom attributes that can be displayed and used throughout Bringg.

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Best practice
We recommend using external IDs, which you define, in your requests. This reduces the need for you to map entities that already exist in your other systems.
For example, after creating a service plan in the Bringg UI or with the Create Service Plan endpoint, use the service_plan_external_id parameter when creating orders instead of mapping and sending tag_id and task_configuration_id.

Parameter	Description	Validations and Notes
`create_group`* _boolean	Indicates whether to automatically group this order with other orders that have the same customer or grouping key.	Possible values: `false` or `0` - do not group order `true` or `1` - group order
`create_linked_tasks`* _boolean	When both the pickup and dropoff location for an order are destinations on a route (neither are located at the route origin), `true` creates two linked orders for individual optimization.	To create linked tasks, send your payload as a task object. For example: `{"task":{ "external_id":"1", "create_linked_tasks":true, "way_points":[] }}`
`customer`* _object	An object containing detailed information about a new customer to create and associate with this order.	To attach an order to an existing customer, include their `external_id` in the customer object. You can configure additional identifying attributes in the Bringg platform under Settings > Merchant Configuration > Dispatch Behavior > Unique customer ID. Read more about the Customer Object.
`delivery_cost`* _double	The cost per delivery charged by a third-party carrier.
`delivery_price`* _double	The delivery fee that the customer pays at checkout.
`discount`* _double	The discount applied to this order at checkout.
`external_id`* _string	The order's ID in your external systems.
`external_fleet_id`* _string	Your external system's ID for the carrier assigned to this order.	Omit or leave this parameter `null` to manually or automatically assign the order in Bringg.
`external_team_id`* _string	The selected team's ID in your external systems.	Include `external_team_id` or `team_id` to automatically assign an order to a specific team.
`external_user_id`* _string	Your external system's ID for the driver associated with this order.
`extras`* _json	This field can be used to send custom attributes to Bringg.	JSON format of field and value. For example: `{"field":"value"}`
`has_parking_area`* _boolean	Indicates whether there is a loading/unloading zone at the destination.
`left_to_be_paid`* _double	The unpaid balance of this order.
`notes`* _array	An array of notes associated with the order. Each note should include the `note` and `note_creator` parameters. This creates a `task_note` object.	For example: `"notes": [` `{` `"note": "Note by customer",` `"note_creator": "customer"` `},` `{` `"note": "System note via integration",` `"note_creator": "user"` `}` `]` Read more about the Order Notes Object .
`note_creator`* _string	The name to use as the creator of the note.	Possible values: `customer` - logs the waypoint customer as the note creator `user`- logs the driver as the note creator
`payment_method`* _integer	The payment method for this order.	Possible values: `0`: unknown, `1`: cash, `2`: credit, `3`: check, `4`: credit card terminal.
`payment_type_name`* _string	The name of the payment type, used to specify which payment equipment is required for this order.
`price_before_tax`* _double	The net price of this order (not including taxes).
`priority`* _integer	Priority of the order within an assigned route. For example, Priority `1` is the first stop in the route.	Should be used when orders are assigned to a route before being sent to Bringg.
`quote_id`* _integer	The ID of a quote received as a response from the Get Quotes request and selected for use in your external systems, such as customer checkout.	Learn more about the Quotes object.
`rank`* _integer	Defines the priority of a customer or order when using Route Optimization or AutoDispatch.	`null` is the lowest rank, `1` is the highest, `2` is the second highest, and so on. `0` is not accepted.
`ready_to_execute`* _boolean	Indicates whether this order is in planning phase or has been dispatched to drivers.	Possible values: `false` or `0`- the order appears in the Planning tab and is not visible to drivers `true`or`1` - the order appears in the Dispatch tab and is visible to drivers.
`required_skills`* _{array of strings}	An array of driver skills or vehicle capabilities required to carry out this order, such as "fridge installation".	Learn more about setting up skills in Bringg.
`service_plan_external_id`* _string	The ID in your system for the Service Plan applied to this order. Service Plans are used to set SLA and driver actions.
`small_cart_fee`* _double	A fee applied when the customer's order subtotal does not meet the "small cart" threshold.	\When updating a leg of a linked order using the order's external_id, use this field to indicate which leg.-
`task_type_id`* _integer	Indicates the order type. Can also be automatically generated when inventory or waypoint objects indicate the order type.	When updating a leg of a linked order using the order's `external_id`, use this field to indicate which leg. Possible values: `2`: Pickup `3`: Return `4`: Dropoff `5`: Pickup and dropoff
`tax_price`* _double	The total tax amount charged for the order.
`tip`* _double	The tip (gratuity) paid to the driver by the customer for this order.
`tip_driver_enabled`* _boolean	Indicates whether the driver can be tipped for this order.	Possible values: `false` or `0`- the driver cannot be tipped `true` or `1` - the driver can be tipped
`title`* _string	The order's title.	Maximum 255 characters
`total_handling_units`* _string	Use to ensure that the vehicle does not exceed capacity even if a customer adds last-minute items to their order. When omitted, Bringg calculates the aggregated `handling_units` from the inventory object.
`total_price`* _double	The total price of this order.
`total_weight`* _integer	Use to ensure order does not exceed vehicle capacity even if customers add last-minute items to their order. Bringg calculates according to the higher value, `total_weight`, or the aggregated weight of all inventory items in the order.
`vehicle`* _object	The vehicle associated with this order.
`virtual_task`* _boolean	Indicates if an order should be scheduled by the customer or a dispatcher, such as when created as part of an unconfirmed quote.	Possible values: `false` or `0` - not a virtual order. This is the default value. `true` - this order should be scheduled by a customer or dispatcher.
`way_points`* _object	An array of one or two objects containing destination information. Read more about the Way Point Object.	Required

Response and Webhook Data

Below is a list of the data returned in webhooks and responses to your API requests. The inclusion of specific parameters may depend on your use case, your API request, and the webhook fields you have subscribed to.

Parameter	Description
success _boolean	Indicates whether the service completed successfully. `false` - the service failed. `true` - the service succeeded
message _string	If an error occurred, a message indicating the error is included.
rc _integer	If an error occurred, the return code is included.
accept_time _datetime	The date and time when the driver accepted this order.
acknowledged_at _datetime	The time at which the order was acknowledged by a dispatcher. If orders are auto-acknowledged, then this time is set upon creation.
active_way_point_id _integer	The ID for the incomplete waypoint associated with this order.
automatically_assigned _boolean	Indicates whether this order was automatically assigned. The values are: `false` or `0` - this order was not automatically assigned `true` or `1` - this order was automatically assigned.
automatically_cancelled _integer	Indicates the method used to cancel this order. Possible values: `0` - manually using the Driver App `1` - automatic check-in or check-out via geofence `2` - driver's action when prompted by the Driver App `3` - from linked task `4` - updated via the Cancel Order API request `5` - updated by the carrier `6` - automated by activity trigger `7` - updated using the Bringg platform `8` - updated using the store app `9` - updated from Run End `10` - automatic by server
automatically_ended _integer	Indicates the method used to end this order. Possible values: `0` - manually using the Driver App) `1` - automatic check-in or check-out via geofence `2` - driver's action when prompted by the Driver App `3` - from linked task `4` - updated via the Cancel Order API request `5` - updated by the carrier `6` - automated by activity trigger `7` - updated from a child task `8` - from the store app `9` - from run end `10` - updated by Bringg automation `11`- updated via API
automatically_started _integer	Indicates the method used to start this order. Possible values: `0` - manually using the Driver App `1` - automatic check-in or check-out via geofence `2` - driver's action when prompted by the Driver App `4` - auto_corrected_by_client `5` - auto_corrected_by_server `6` - automated by activity trigger `7` - updated in the Bringg platform `8` - updated in the store app `9` - from_run_end `10` - updated by Bringg automation
cancelled_at _datetime	The date and time when this order was canceled.
created_at _datetime	The date and time this order was created. This is in UTC and is in the format is "%Y-%m-%dT%H:%M:%S%z".
customer_id _integer	Bringg's ID of the customer associated with this order.
delete_at _datetime	A null timestamp indicates that the entity is still active or present in Bringg.
delivery_cost _float	The delivery fee charged by a third-party carrier.
delivery_price _float	The delivery fee charged by you to your end customer.
delivery_window_id _integer	Bringg's ID for the delivery window selected by or assigned to the customer.
discount _float
dispatcher_id _integer	The ID of the dispatcher who assigned this order.
distance_automatically_set _integer	Indicates how the distance_traveled for this order was calculated. Possible values: `0` - automatic `1` - estimated `2` - manual
distance_traveled _double	The actual distance traveled (in km).
driver_payments _Array	An array including details of all payments accepted by a driver for this order.
ended_time _datetime	The date and time when the order was canceled or marked as complete.
external_carrier_tracking_url _string	The carrier's tracking link. Included as part of the `task_fleet_mapping` > `shared_extras` objects, which contain information provided by the carrier associated with this order and can be included in flexible webhooks.
external_id _string	Your external system's ID for this order.
external_user_id _string	Your external system's ID for the driver associated with this order.
failed_delivery_attempts _integer	The number of times a driver unsuccessfully attempted to deliver the order.
fleet _object	An object containing the details of an assigned or quoted carrier.
fleet_delivery_external_id _string	The external carrier's ID for the order.
fleet_id _integer	Bringg's ID for the external carrier.
group_leader_id _integer	If this order is part of a group of orders, this is the ID of the order representing the entire collection of orders in the group (the parent order containing all child orders in the group). This is the ID that Bringg operators (for example, dispatchers and users/drivers) view. NOTE: Bringg internally maintains each order and each order contains the same group leader ID.
group_uuid _string	If this order is a group of orders, this is the UUID of the group (see `group_leader_id`).
id _integer	The unique ID of this order in Bringg.
invalidated _boolean	When `true`, signifies that this order is missing fields that Bringg requires to validate orders and include them in order lists and optimization among other Bringg features.
last_assigned_time _datetime	The last date and time this order was assigned to a driver.
last_ready_to_execute_at _datetime	The last time this order was marked as ready to execute.
last_way_point_lat _double	The geographical latitude for the last waypoint for the order.
last_way_point_lng _double	The geographical longitude of the last waypoint for the order.
late _boolean	Indicates whether the driver has not arrived at a destination in this order on or before the scheduled times. The values are: `false` or `0` - the driver is not late `true` or `1` - the driver is late The default value is `false`.
late_reason _string
left_to_be_paid _double	The unpaid balance of this total order.
linked_task_id _integer	Bringg’s ID for a linked order. Linked orders are created when one order is split into distinct tasks for each waypoint.
merchant_id _integer	The ID of the merchant to which the order belongs.
parent_task_id _integer	If this order was created from another order (for example, one that failed), this is the ID of the original order.
payment_type_name _string	The name of the payment type. For example, Visa, Mastercard, or Amex.
planned_distance_from_prev_task _double	The distance to this order's last waypoint from the last waypoint of the preceding order in the route, as calculated during Route Optimization and via manual planning adjustments in the route planner.
planning_done _boolean	Indicates if this order has been organized into a route, and that route has been marked as "Done Planning."
planning_published _boolean	Indicates if the planned delivery window has been finalized or shared with the customer.
post_delivery_tip_cash _double	The tip (gratuity) paid to the driver in cash after delivery.
post_delivery_tip_credit _double	The tip (gratuity) paid to the driver by credit after delivery.
pre_delivery_tip _double	The tip (gratuity) paid to the driver before delivery.
preparation_acknowledge_time_actual _datetime	Time and date when the order was actually acknowledged.
preparation_end_time_actual _datetime	Time and date when the order actually ended.
preparation_end_time_planned _datetime	Time and date when the order was scheduled to end.
preparation_picked_up_time_actual _datetime	Time and date when the order was actually picked up.
preparation_ready_for_pickup_time_actual _datetime	Time and date when the order was actually ready for pick up.
preparation_ready_for_pickup_time_planned _datetime	Time and date when the order was scheduled to be ready for pickup.
preparation_start_time_actual _datetime	Time and date when preparation of the order actually began.
preparation_start_time_planned _datetime	Time and date when preparation of the order was scheduled to begin.
preparation_status _integer	The order's stage in the preparation workflow. Possible values: `0`- acknowledged `1`- preparation started `2`- preparation ended `3`- ready for pickup `4`- picked up `5`- send to preparation failed
price_before_tax _double	The net price of this order not including taxes.
priority _integer	Sequence of the order within an assigned route. For example, Priority 1 is the first stop in the route.
ready_to_execute _boolean	Indicates whether this order is in planning and not visible to users (drivers). The values are: false or 0 - is not in planning and is visible to users (drivers) true or 1 - is in planning and is not visible to users (drivers)
recurrent_task_template_id _integer	Designates the recurring order series that generated this order. See Create Recurring Order Template.
reserved_until _datetime	Date and time when the reservation of a delivery slot for an order expires. If the order is not completed by this time, the delivery slot reservation expires and the order is canceled.
run_id _integer	The ID of the route the order is assigned to.
run_start_time _datetime	If the order is part of a "run", this is the start date and time of the "run". A "run" is a group of user (driver) tasks beginning at the time a user (driver) leaves a "base" and ending when the user (driver) returns to that "base". This is in UTC and is in the format " %Y-%m-%dT%H:%M:%S%z".
run_uuid _uuid	The UUID of the run the order is assigned to. Use `run_id` to search in Bringg UI.
scans _{array of objects}	An array of objects including details about barcode scans related to an order, such as for inventory items.
scheduled_at _datetime	The date and time this order was scheduled. This is in UTC and is in the format " %Y-%m-%dT%H:%M:%S%z".
scheduled_to_be_ready _datetime	The date and time when an order is scheduled to be ready for pickup from a waypoint.
service_fee _double	The service fee charged by an external carrier. Usually calculated as a percentage of the subtotal of the order.
service_plan_id _integer	Bringg's ID for the Service Plan applied to this order. Service Plans are used to set SLA and driver actions.
shared_locations _{array of objects}	Array of objects that includes URLs, tokens, and identifying data related to the customer experience for a waypoint.
shift_id _integer	Bringg's ID for the driver's shift when fulfilling this order.
start_lat _double	The geoposition latitude of the driver when this order started.
start_lng _double	The geoposition longitude of the driver when this order started.
started_time _datetime	The date and time when the driver started this order. This is in UTC and is in the format " %Y-%m-%dT%H:%M:%S%z".
status _string	Indicates the current status of this order. Possible values include: `0`- new `1` - assigned `2` - on the way `3` - checked in `4`- done `6` - accepted `7`- canceled `8` - rejected `9` - unacknowledged
tag_id _integer	The Bringg ID of the tag associated with this order.
tax_price _float	The tax amount of the price of this order.
tip _float	The tip (gratuity) paid to the driver for this order.
tip_driver_enabled _boolean	Indicates whether the user (driver) is allowed to be tipped. The values are: false or 0 - the user (driver) cannot be tipped true or 1 - the user (driver can be tipped
title _string	This order's title. The maximum length is 255 characters.
total_price _float	The total price of this order.
updated_at _datetime	The date and time of the last update for this order. This is in UTC and is in the format " %Y-%m-%dT%H:%M:%S%z".
user_id _integer	Bringg's ID for the driver associated with this order.
uuid _uuid	A universally unique identifier (UUID) for this order.
way_points _{array of objects}	The list of waypoints associated with this order. For more details, see the Way Point Object.