This callback is triggered when a dispatcher moves an order from one driver to another if the action requires the dispatcher to select a reassign reason (determined by configuration). When the dispatcher reassigns the order, they must select a reason (from a predefined list) and sometimes a descriptions that explains why they performed this change.
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Response
{
"task_reassign_reasons": {
"id": 19,
"task_id": 13456,
"merchant_id": 1,
"reason_to_reassign_task_id": 1,
"created_at": "2023-02-18T19:33:30.818z",
"updated_at": "2023-02-18T19:33:30.818z",
"previous_driver_id": 23,
"current_user_id": 890,
"current_driver_id": 27,
"text": "Original driver called out sick."
},
"current_user":{
"id": 1234
},
"previous_driver":{
"id":2456
},
"current_driver":{
"id":2876
},
"task":{
"id":34562
},
"reason_to_reassign_tasks":{
"id":1,
"mandatory_text":false,
"reason":"Driver unable to continue with order"
},
"webhook_type": "task_reassign_reason_created",
"merchant_id": 1,
}
Output Params
|
id Int32 |
(Default field)Bringg's ID of the record. |
|
task_id Int32 |
(Default field) Bringg's ID for the order that was reassigned. |
|
merchant_id Int32 |
(Default field) Bringg's ID for the merchant. |
|
reason_to_reassign_task_id Int32 |
(Default field) Bringg's ID for the predefined reason why the order needed to be reassigned. |
|
created_at datetime |
(Default field) The date and time this order was reassigned. Timezone - UTC, format "%Y-%m-%dT%H:%M:%S%z". |
|
updated_at datetime |
(Default field) The date and time this order was reassigned. Timezone - UTC, format "%Y-%m-%dT%H:%M:%S%z". |
|
previous_driver_id Int32 |
(Default field) The ID of the driver the dispatcher moved the order assignment from. |
|
current_user_id Int32 |
(Default field) The ID of the dispatcher who reassigned the order. |
|
current_driver_id Int32 |
(Default field) The ID of the driver the dispatcher moved the order to. |
|
text string |
(Default field) A description entered by the dispatcher to explain the reason for the assignment change. |
|
current_user object |
Details regarding the dispatcher who reassigned the order. Can include any fields from the user object. |
|
task object |
Details regarding the task that was reassigned. Can include any fields from the task object. |
|
previous_driver object |
Details regarding the driver the order was previously assigned to. Can include any fields from the user object. |
|
current_driver object |
Details regarding the driver the order was assigned to. Can include any fields from the user object. |
|
mandatory_text boolean |
Defines whether the dispatcher is required to enter a description in addition to selecting a predefined reason for reassignment. |
|
reason string |
The reason for reassignment. |