Use this API call when you need to cancel an order/delivery.

Providing a reason for the cancellation is optional.

🚧
Task ID or Task External ID
Use either the Bringg order ID (task_id) OR the Client's order ID (task_external_id).

EXAMPLE PAYLOAD

{
	"task_id": 30145621,
	"reason_id": 0,
	"reason": "Reason for cancelling",
	"lat": 35.6826875,
	"lng": -78.6702802,
	"reported_time": 1591272971000
}

{
	"task_external_id": "ABC123",
	"reason_id": 123,
	"reason": "Reason for cancelling",
	"lat": 35.6826875,
	"lng": -78.6702802,
	"reported_time": 1591272971000
}

BODY PARAMS

*task_id

Int64

Bringg's unique ID for this order. Use either this field or task_external_id to identify the relevant order.

*task_external_id

String

Client's Order ID for this order. Use either this field or task_id to identify the relevant order.

*reason_id

Int64

MANDATORY: Bringg's reason ID for this order

You will usually get this value from discussions with the relevant merchant

As a default, use 0

reason

string

The reason you are cancelling the order/delivery

lat

double

The latitude of where the driver was when the order was started

lng

double

The latitude of where the driver was when the order was started

reported_time

integer

The time in milliseconds when the order was started

Mandatory fields

📘
What Bringg will send in response

{
    "success": true,
    "task": {
        "title": "1234567",
        "user_id": 662319,
        "created_at": "2020-06-09T12:47:38.868Z",
        "scheduled_at": "2020-06-30T11:00:00.000Z",
        "lat": 35.7686299,
        "lng": -78.5487832,
        "status": 7,
        "id": 7694849,
        "address": "5210 TRADEMARK DRIVE, RALEIGH, NC",
        "active_way_point_id": null,
        "started_time": null,
        "cancelled_at": "2020-06-11T13:05:54.913Z",
        "cancellation_lat": 35.8826875,
        "cancellation_lng": -78.8702802,
        "late": false,
        "extras": {
            "integration": {
                "trackingNumber": "1234567",
                "uniqueIdentifier": "ABC"
            }
        },
        "external_id": "Ext-1234567",
        "customer_id": 7518500,
        "asap": null,
        "ended_time": "2020-06-11T13:05:54.955Z",
        "priority": 7694849,
        "distance_traveled": null,
        "total_price": null,
        "delivery_cost": null,
        "delivery_price": null,
        "tip": null,
        "pre_delivery_tip": null,
        "post_delivery_tip_cash": null,
        "post_delivery_tip_credit": null,
        "left_to_be_paid": null,
        "task_cancellation_reason": null,
        "dispatcher_id": null,
        "uuid": "1d5835c3-cafc-4f1e-a921-b79d2c5ef664",
        "ready_to_execute": true,
        "discount": null,
        "tip_driver_enabled": false,
        "tax_price": null,
        "price_before_tax": null,
        "tag_id": 588,
        "group_uuid": null,
        "group_leader_id": null,
        "automatically_cancelled": 4,
        "parent_task_id": null,
        "payment_method": null,
        "payment_type_name": null,
        "linked_task_id": null,
        "preparation_status": 0,
        "preparation_start_time_planned": null,
        "preparation_end_time_planned": null,
        "preparation_ready_for_pickup_time_planned": "2020-06-30T11:00:00.000Z",
        "invalidated": false,
        "automatically_assigned": false,
        "task_type_id": 4,
        "origin_title": "Service",
        "task_configuration_id": null,
        "required_skills": [],
        "team_ids": [
            77910
        ],
        "virtual_task": false,
        "run_id": null,
        "fleet_id": 180,
        "preparation_external_id": null,
        "rank": null,
        "fleet_delivery_external_id": "123",
        "task_notes": [
            {
                "title": "09 Jun, 2020 12:59 PM, Dispatcher",
                "note": "Customer added a note",
                "created_at": "2020-06-09T12:59:29.885Z",
                "author_name": "Dispatcher",
                "id": 10284560,
                "way_point_id": 11812926,
                "url": null,
                "type": "TaskNote",
                "user_id": 660963,
                "lat": null,
                "lng": null,
                "form_group_uuid": null,
                "action_id": null,
                "task_inventory_id": null,
                "external_id": "10284560",
                "task_id": 7694849,
                "form_field_key": null
            },
            {
                "title": "09 Jun, 2020 12:59 PM, Dispatcher",
                "note": "Customer added a note",
                "created_at": "2020-06-09T12:59:29.883Z",
                "author_name": "Dispatcher",
                "id": 10284559,
                "way_point_id": 11812926,
                "url": null,
                "type": "TaskNote",
                "user_id": 660963,
                "lat": null,
                "lng": null,
                "form_group_uuid": null,
                "action_id": null,
                "task_inventory_id": null,
                "external_id": "10284559",
                "task_id": 7694849,
                "form_field_key": null
            }
        ],
        "way_points": [
            {
                "id": 11812925,
                "scheduled_at": "2020-06-30T11:00:00.000Z",
                "has_to_leave_by": null,
                "task_id": 7694849,
                "customer_id": 7518501,
                "done": true,
                "lat": 35.7686299,
                "lng": -78.5487832,
                "address": "5210 TRADEMARK DRIVE, RALEIGH, NC",
                "address_second_line": null,
                "zipcode": "27610",
                "position": 1,
                "checkin_time": null,
                "checkout_time": null,
                "note": null,
                "find_me": null,
                "asap": null,
                "late": false,
                "etl": "2020-06-09T14:49:03.867Z",
                "eta": "2020-06-09T14:44:03.867Z",
                "silent": false,
                "city": "Raleigh",
                "borough": null,
                "full_address": "5210 TRADEMARK DRIVE, RALEIGH, NC, Raleigh, 27610",
                "automatic_checkin": false,
                "automatic_checkout": false,
                "phone": null,
                "email": null,
                "no_later_than": "2020-06-30T17:00:00.000Z",
                "no_earlier_than": "2020-06-30T09:00:00.000Z",
                "rating": null,
                "checkin_lat": null,
                "checkin_lng": null,
                "checkout_lat": null,
                "checkout_lng": null,
                "district": null,
                "house_number": null,
                "company_name": null,
                "pickup_dropoff_option": 0,
                "etos": 300,
                "address_type": null,
                "location_name": null,
                "scheduled_arrival": null,
                "name": "Warehouse Name",
                "ui_data": null,
                "customer": {
                    "id": 7518501,
                    "name": "Warehouse",
                    "address": null,
                    "lat": null,
                    "lng": null,
                    "created_at": "2020-06-09T12:47:38.720Z",
                    "updated_at": "2020-06-09T12:47:38.730Z",
                    "phone": null,
                    "merchant_id": 1007,
                    "image": null,
                    "access_token": "ebe277ac-cc36-4c16-824c-579d9189b72f",
                    "confirmation_code": "9935",
                    "salt": null,
                    "approved": false,
                    "push_token": null,
                    "uuid": "849a6bc1-b1fd-451f-ba1e-5a6e081250d9",
                    "email": null,
                    "external_id": "7518501",
                    "delete_at": null,
                    "facebook_id": null,
                    "extras": null,
                    "original_lat_lng_changed": null,
                    "encrypted_password": "",
                    "blocked_email": false,
                    "address_second_line": null,
                    "zipcode": null,
                    "allow_login": false,
                    "stripe_id": null,
                    "original_phone_number": null,
                    "last_open_at": null,
                    "last_order_at": null,
                    "uploaded_profile_image": {
                        "url": "/images/avatar.png"
                    },
                    "original_lat": null,
                    "original_lng": null,
                    "consecutive_checkins_out_of_geofence": 0,
                    "allow_sending_email": true,
                    "allow_sending_sms": true,
                    "reset_password_token": null,
                    "reset_password_sent_at": null,
                    "mobile_version": null,
                    "mobile_type": 0,
                    "mobile_maker": null,
                    "client_version": null,
                    "client_name": null,
                    "city": null,
                    "borough": null,
                    "state": null,
                    "dev": false,
                    "business_code": null,
                    "language": null,
                    "district": null,
                    "house_number": null,
                    "street": null,
                    "allow_dynamically_updating_location": null,
                    "is_sales_rep": false,
                    "address_type": null,
                    "tax_payer_external_id": null,
                    "tax_payer_name": null,
                    "rank": null,
                    "user_id": null
                }
            },
            {
                "id": 11812926,
                "scheduled_at": "2020-06-30T15:00:00.000Z",
                "has_to_leave_by": null,
                "task_id": 7694849,
                "customer_id": 7518502,
                "done": true,
                "lat": 35.6959427,
                "lng": -78.6918617,
                "address": "6307 LAKE WHEELER RD",
                "address_second_line": null,
                "zipcode": "27603",
                "position": 2,
                "checkin_time": null,
                "checkout_time": null,
                "note": null,
                "find_me": null,
                "asap": null,
                "late": false,
                "etl": "2020-06-09T15:12:59.869Z",
                "eta": "2020-06-09T15:07:59.869Z",
                "silent": false,
                "city": "RALEIGH",
                "borough": null,
                "full_address": "6307 LAKE WHEELER RD, RALEIGH, NC, 27603",
                "automatic_checkin": false,
                "automatic_checkout": false,
                "phone": "+15555555555",
                "email": null,
                "no_later_than": null,
                "no_earlier_than": null,
                "rating": null,
                "checkin_lat": null,
                "checkin_lng": null,
                "checkout_lat": null,
                "checkout_lng": null,
                "district": null,
                "house_number": null,
                "company_name": null,
                "pickup_dropoff_option": 1,
                "etos": 300,
                "address_type": null,
                "location_name": null,
                "scheduled_arrival": null,
                "name": "JaneSmith",
                "ui_data": null,
                "customer": {
                    "id": 7518502,
                    "name": "John Smith",
                    "address": null,
                    "lat": null,
                    "lng": null,
                    "created_at": "2020-06-09T12:47:38.787Z",
                    "updated_at": "2020-06-09T12:47:38.798Z",
                    "phone": null,
                    "merchant_id": 1007,
                    "image": null,
                    "access_token": "6f8e4396-e922-45fb-adfe-b64c53c55045",
                    "confirmation_code": "8230",
                    "salt": null,
                    "approved": false,
                    "push_token": null,
                    "uuid": "a4a5fade-c101-4458-bbda-30f720630dd6",
                    "email": null,
                    "external_id": "7518502",
                    "delete_at": null,
                    "facebook_id": null,
                    "extras": null,
                    "original_lat_lng_changed": null,
                    "encrypted_password": "",
                    "blocked_email": false,
                    "address_second_line": null,
                    "zipcode": null,
                    "allow_login": false,
                    "stripe_id": null,
                    "original_phone_number": "+15555555555",
                    "last_open_at": null,
                    "last_order_at": null,
                    "uploaded_profile_image": {
                        "url": "/images/avatar.png"
                    },
                    "original_lat": null,
                    "original_lng": null,
                    "consecutive_checkins_out_of_geofence": 0,
                    "allow_sending_email": true,
                    "allow_sending_sms": true,
                    "reset_password_token": null,
                    "reset_password_sent_at": null,
                    "mobile_version": null,
                    "mobile_type": 0,
                    "mobile_maker": null,
                    "client_version": null,
                    "client_name": null,
                    "city": null,
                    "borough": null,
                    "state": null,
                    "dev": false,
                    "business_code": null,
                    "language": null,
                    "district": null,
                    "house_number": null,
                    "street": null,
                    "allow_dynamically_updating_location": null,
                    "is_sales_rep": false,
                    "address_type": null,
                    "tax_payer_external_id": null,
                    "tax_payer_name": null,
                    "rank": null,
                    "user_id": null
                }
            }
        ],
        "shared_locations": [],
        "task_inventories": [
            {
                "id": 31423005,
                "task_id": 7694849,
                "inventory_id": 15214736,
                "quantity": 0,
                "original_quantity": 1,
                "merchant_id": 1007,
                "name": "MODULES",
                "price": null,
                "image": "/images/product-placeholder.png",
                "way_point_id": 11812926,
                "scan_string": "1234567",
                "pending": false,
                "note": "Other",
                "parent_task_inventory_id": null,
                "coc_type": null,
                "external_id": "15214736",
                "size": null,
                "weight": 450.0,
                "length": null,
                "height": null,
                "width": null,
                "source_task_id": null,
                "rejected_quantity": 0,
                "assigned_serial": null,
                "actions_configuration_id": null,
                "scheduled_arrival": null,
                "inventory": {
                    "id": 15214736,
                    "name": "MODULES",
                    "price": null,
                    "image": "/images/product-placeholder.png",
                    "merchant_id": 1007,
                    "external_id": "15214736",
                    "scan_string": "1234567",
                    "commodity": null,
                    "notes": null,
                    "weight": 450.0,
                    "size": null,
                    "extras": null,
                    "delivery_cost": null,
                    "completed": null,
                    "width": null,
                    "height": null,
                    "length": null,
                    "volume": null,
                    "description": null,
                    "limitations": null,
                    "age_restricted": null
                }
            },
            {
                "id": 31423004,
                "task_id": 7694849,
                "inventory_id": 15214735,
                "quantity": 0,
                "original_quantity": 3,
                "merchant_id": 1007,
                "name": "MODULES",
                "price": null,
                "image": "/images/product-placeholder.png",
                "way_point_id": 11812925,
                "scan_string": "1234567",
                "pending": true,
                "note": "Other",
                "parent_task_inventory_id": null,
                "coc_type": null,
                "external_id": "15214735",
                "size": null,
                "weight": 450.0,
                "length": null,
                "height": null,
                "width": null,
                "source_task_id": null,
                "rejected_quantity": 0,
                "assigned_serial": null,
                "actions_configuration_id": null,
                "scheduled_arrival": null,
                "inventory": {
                    "id": 15214735,
                    "name": "MODULES",
                    "price": null,
                    "image": "/images/product-placeholder.png",
                    "merchant_id": 1007,
                    "external_id": "15214735",
                    "scan_string": "1234567",
                    "commodity": null,
                    "notes": null,
                    "weight": 450.0,
                    "size": null,
                    "extras": null,
                    "delivery_cost": null,
                    "completed": null,
                    "width": null,
                    "height": null,
                    "length": null,
                    "volume": null,
                    "description": null,
                    "limitations": null,
                    "age_restricted": null
                }
            }
        ],
        "scans": [],
        "invalid_reasons": [],
        "service_plan": null
    }
}

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