Webhook Events

Webhook

Trigger Event

Shipment created

A new shipment has been created in Delivery Hub.
Status: New

Shipment ready to ship

A carrier has been booked for this shipment.
Status: Ready to Ship

Shipment picked up

The carrier has picked up the shipment.
Status: Picked Up

Shipment in transit

The shipment is on its journey to the customer.
Status: In Transit

Shipment out for delivery

The shipment is with a driver and is scheduled to be delivered on the same day.
Status: Out for Delivery

Shipment delivered

The shipment has been delivered to the customer's address.
Status: Delivered

Shipment exception

There is a delay or other problem with the shipment. Carriers usually include more details, which are included as a description in this webhook.
Status: Exception

(Coming soon) Shipment rejected by carrier

  • The manually assigned carrier has rejected the shipment.
  • When Shipping Rules are active and the shipment meets the conditions for a rule: all carriers listed as options have rejected the shipment.