Main players and entities

Merchants

A merchant is a business using Bringg for delivery logistics.

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A developer can have more than one merchant.

Users

A user is an employee of a merchant.
Users include:

  • Drivers
  • Someone who picks-up and delivers products, or performs services
  • Uses the Bringg Driver App (native mobile app)
  • Dispatchers
    • Someone who manages orders
    • May use the Bringg Web App (Bringg management dashboard)
    • May also use the Bringg Dispatcher App (native mobile app)
  • Administrators
    • Someone who manages a merchant's use of Bringg
    • Uses the Bringg Web App (Bringg management dashboard)

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Each user belongs to one merchant.

Customers

A customer is someone waiting somewhere for something (goods or services).

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Each customer belongs to one merchant.

Orders / Tasks

An order, or task, is an individual request placed by a customer for goods or services at one or more locations. An order is owned by a customer.

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Each order belongs to one merchant.

Waypoints

A waypoint is a location in an order where the driver must stop and do something. An order may include more than one waypoint.

Inventory

Inventory is goods or service items in an order.

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An order may include more than one inventory item.

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Each way point may include its own inventory.

Teams

A team is a group of drivers. Orders can be assigned to teams and dispatchers can manage orders using teams.

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A driver may belong to more than one team. However, this is not recommended.

Home

Each team has a home which is the drivers hub where, for example, shifts begin and end, goods are collected for delivery, vehicles and equipment are stored.

Notes

A note is something attached to an order that can be text, images, signatures, forms you create and customize, or other type of attachments. A note can include special instructions to the driver ("don't ring the bell, the baby is sleeping"), the customer's signature (proof of delivery), a form for the driver to complete at the time of delivery, or other information added to an order.