Main players and entities


A merchant is a business using Bringg for delivery logistics.


A developer can have more than one merchant.


A user is an employee of a merchant.
Users include:

  • Drivers
  • Someone who picks-up and delivers products, or performs services
  • Uses the Bringg Driver App (native mobile app)
  • Dispatchers
    • Someone who manages orders
    • May use the Bringg Web App (Bringg management dashboard)
    • May also use the Bringg Dispatcher App (native mobile app)
  • Administrators
    • Someone who manages a merchant's use of Bringg
    • Uses the Bringg Web App (Bringg management dashboard)


Each user belongs to one merchant.


A customer is someone waiting somewhere for something (goods or services).


Each customer belongs to one merchant.

Orders / Tasks

An order, or task, is an individual request placed by a customer for goods or services at one or more locations. An order is owned by a customer.


Each order belongs to one merchant.


A waypoint is a location in an order where the driver must stop and do something. An order may include more than one waypoint.


Inventory is goods or service items in an order.


An order may include more than one inventory item.


Each way point may include its own inventory.


A team is a group of drivers. Orders can be assigned to teams and dispatchers can manage orders using teams.


A driver may belong to more than one team. However, this is not recommended.


Each team has a home which is the drivers hub where, for example, shifts begin and end, goods are collected for delivery, vehicles and equipment are stored.


A note is something attached to an order that can be text, images, signatures, forms you create and customize, or other type of attachments. A note can include special instructions to the driver ("don't ring the bell, the baby is sleeping"), the customer's signature (proof of delivery), a form for the driver to complete at the time of delivery, or other information added to an order.